Refund Policy
Our commitment to your satisfaction and learning success
30-Day Money Back Guarantee
We're confident you'll love our courses. If not, get a full refund within 30 days.
Refund Terms & Conditions
Online Courses
- 30-Day Guarantee: Full refund if requested within 30 days of purchase
- Progress Limit: Refund available if less than 25% of course content accessed
- Certificate Issued: No refunds after course completion certificate is issued
- Downloaded Content: Refunds may be reduced if substantial content was downloaded
Digital Books & Resources
- 7-Day Window: Refund available within 7 days of purchase
- Usage Limit: Refund only if less than 10% of content accessed
- Downloaded Files: No refunds for downloaded PDFs or e-books
- Streaming Content: Refund available for streaming-only content
Live Events & Workshops
- 48-Hour Notice: Full refund with 48+ hours advance notice
- 24-Hour Notice: 50% refund with 24+ hours advance notice
- Same Day: No refunds for same-day cancellations
- Rescheduling: Free rescheduling available up to 24 hours before event
Subscription Plans
- Monthly Plans: Cancel anytime, no refunds for partial months
- Annual Plans: Pro-rated refund for unused months
- Enterprise Plans: Custom terms based on agreement
- Free Trial: No charges during trial period
How to Request a Refund
1
Contact Support
Reach out to our support team via email or contact form
2
Provide Details
Include your order number and reason for refund request
3
Process & Payment
We'll review and process your refund within 5-7 business days
Required Information:
- Order number or transaction ID
- Email address used for purchase
- Reason for refund request
- Date of purchase
- Amount paid
Exceptions & Limitations
Completed Certifications
No refunds for courses where completion certificates have been issued
Abuse of Policy
We reserve the right to deny refunds for repeated or suspicious requests
Third-Party Purchases
Refunds for purchases made through partners follow their respective policies
Need to Request a Refund?
Our support team is here to help with your refund request